bagh Privacy Policy

1. Scope and Purpose of This Policy

bagh operates an online gaming and betting platform for users in Bangladesh. The main purpose of this Policy is to clearly inform you what data we collect, why we collect it, and how it is used.

This Policy applies to:

• users of the bagh website;
• users of the bagh Android or iOS app;
• anyone who contacts us via live chat or email;
• anyone who completes a transaction with bagh through any channel.

Our services are only for individuals aged 21 or above. We do not knowingly collect information from any underage person.

2. Information We Collect

bagh collects several types of information. These can be divided into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide when registering an account or using our services:

• full name and date of birth;
• mobile number and email address;
• residential address;
• national ID card or passport details (for identity verification);
• payment details such as bKash, Nagad, or Rocket numbers and bank account information.

2.2 Automatically Collected Information

Information recorded automatically when you use our platform:

• IP address and device identifier;
• browser type and operating system;
• your activity on the platform and session duration;
• information collected through cookies and similar tracking technologies (see Section 7 for details).

3. Purposes for Using Your Information

Collected information is used for the following legitimate purposes:

1. Account Management: To register your account, verify your identity, and ensure secure bagh login.
2. Transaction Processing: To complete deposit and withdrawal requests in a timely manner and to maintain transaction history.
3. Customer Support: To assist you with issues or questions via live chat and email.
4. Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
5. Personalized Experience: To recommend games based on your preferences and provide relevant information.
6. Communications: To send important updates, security alerts, and policy change notifications.
7. Responsible Gaming: To monitor playing patterns in support of our Responsible Gaming Policy.

4. Sharing and Disclosure of Information

bagh never sells your personal information. However, in certain circumstances, information may be shared in a limited way with third parties:

4.1 Service Provider Partners

Necessary information may be shared with selected service providers for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

If a court or appropriate authority requests information under applicable Bangladeshi law, we are obligated to fulfill that request.

4.3 Fraud Investigations

Information may be provided to relevant authorities when required to investigate suspected money laundering or fraudulent activity.

5. Data Security Measures

bagh takes multiple technical and administrative measures to protect your information:

• SSL Encryption: All data exchanged between the platform and the user is encrypted using SSL technology.
• Data Encryption: Stored sensitive information is secured using industry-standard encryption methods.
• Access Controls: Only authorized staff can access specific data, and only on a need-to-know basis.
• Security Monitoring: Any unusual activity on the system is monitored around the clock.
• Periodic Audits: The effectiveness of security measures is regularly reviewed and improved.

However, no transmission or storage of information over the internet can be guaranteed to be 100% secure. We take every precaution, but bagh is not responsible for incidents arising from a user's own negligence.

6. Data Retention Period

We retain necessary information while your account is active. Even after an account is closed, some information may be kept for a set period for the following reasons:

• to meet legal or regulatory obligations;
• to resolve transaction disputes;
• to support fraud prevention and security investigations.

Once the required period ends, information is securely deleted or processed in a way that it is no longer personally identifiable.

7. Cookies and Tracking Technologies

The bagh platform uses cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Use of Cookies

• Essential Cookies: Used to maintain login sessions and run the platform's core functions.
• Analytical Cookies: Help us understand how the platform is used and improve the experience.
• Preference Cookies: Used to remember your language and other preferences.

7.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request that incorrect or incomplete information be corrected.
• Right to Deletion: You can request that specific information be deleted, provided there is no legal obligation to retain it.
• Right to Object: You can object to the processing of your information for specific purposes.
• Data Portability: You can request a copy of your information in an accessible format.
• Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise these rights, contact our support team via live chat or email. We will respond to your request as soon as possible.

9. Protection of Minors' Information

All bagh services are strictly for individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

If we discover that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed. If a guardian suspects that their minor child is using our platform, please contact us immediately.

10. International Data Transfers

Your information is primarily processed and stored in the country from which the service is operated. In some cases, the servers of technical service providers may be located in other countries. In such cases, we ensure that applicable data protection standards are maintained and contractual safeguards remain in place.

11. Third-Party Links and Services

The bagh platform may be connected to some third-party service providers, such as payment gateways. These third parties have their own privacy policies and bagh is not responsible for their practices. That said, we only work with trusted and recognized partners.

12. Policy Changes and Updates

bagh reserves the right to change or update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or through the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

13. Contact and Complaints

If you have any questions, suggestions, or complaints about this Privacy Policy, contact our 24/7 support team:

• Live Chat: Direct active chat support on the platform (in Bengali and English)
• Email: [email protected]

Our support team is available around the clock in both Bengali and English. You can also visit our FAQ page for answers to commonly asked questions.